Le Château Enchanté Day Spa
"Beauty for Ashes"
We are a small practice dealing with many people in pain and in need of healing. In order to accomodate for as many of these people as possible, for the maximum health of our clients, we please ask for your cooperation with our policies.
If you need to reschedule or cancel an appointment, we require a minimum of 24-hours business notice. If you need to cancel your appointment, please call or text the office at (310) 977-4779. If we don't answer, leave your information on our voice mail. Sorry, cancellations made via email are not accepted. We are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments that are canceled in a timely fashion will be transferred to be used at a later date. Appointments made within 24 hours are automatically subject to cancellation fees. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:
More than 24 hours business notice and your service will be cancelled at no charge.
Less that 24 hours business notice, 50% of the service price will be charged, any prepaid service will be redeemed.
Failure to show without notice within 20 minutes of appointment, 100% of service price will be charged, any prepaid service will be redeemed.
Cancellation of couples massages will be a charged the respective percentages of the combined scheduled service.
Late Arrival Policy
We understand that traffic and other unexpected things happen, unfortunately, your late arrival will require that we end the session at the original scheduled time, meaning your session will be shorter. We have reserved this time for you and only you and have other people scheduled after your time.